Major incident

Cardiff University: Oracle EBS - SSL Certificate renewal issue

Affected: Financial and Procurement System (Oracle-EBS)

Current status of Cardiff University: Operational — live Cardiff University status

Timeline

1. Apr 24, 2026, 08:07 UTC
   investigating
   Oracle EBS - SSL Certificate renewal issue Following the renewal of the SSL certificate, some users are being presented with a certificate warning. We advise those users not to attempt launching Oracle EBS until the issue is resolved. University IT is currently investigating and hope to resolve this issue as quickly as possible. We apologise for any inconvenience this is causing.
2. Apr 24, 2026, 09:06 UTC
   investigating
   This issue has been escalated to the vendor who will provide an update shortly. We apologise for any inconvenience this is causing but please be patient while University IT, Finance and the vendor continue the investigation.
3. Apr 24, 2026, 11:43 UTC
   identified
   Following the recent issues with Oracle EBS, a new version of the application is available within the Published Applications and Desktops Service (Horizon). The new tile will launch Oracle EBS with the Edge browser, rather than Firefox. If you view favourite applications only, you must follow the advice below to make the new Oracle EBS application visible within Horizon. • In the Horizon client deselect Favourite on the menu bar (left-hand side). • Search for Oracle EBS in the list and click the star in its bottom left-hand corner. • If Oracle EBS is not visible, please click Refresh on the top right-hand side. • Click Favourites on the menu bar (optional). Please note: The new tile above for Oracle EBS uses the Edge logo, a modern, fluid, swirling "E" design, often described as a stylized ribbon or an ocean wave using shades of blue and green. The tiles for Oracle EBS using the Firefox logo will be removed at the same time. The service should be considered as running at risk for the remainder of the week. At that time Finance will decide if further changes are to be made. Further disruption may be required at this point. We thank you for your patience during this time and apologise for any inconvenience it is causing.
4. Apr 30, 2026, 18:53 UTC
   resolved
   This incident has been resolved.

Updates as published by Cardiff University (original).