Major incident

Brandwatch: Consumer Research: Query backfill and live mention indexing delays

Affected: Data Collection, Listen

Current status of Brandwatch: Operational — live Brandwatch status

Timeline

1. Oct 2, 2026, 03:54 UTC
   investigating
   We are unfortunately aware of an issue impacting both Query backfills, and live mention indexing. This issue has been escalated to our Product Engineers who are investigating this issue. We apologise for any inconvenience or disruption this issue causes.
2. Oct 2, 2026, 15:49 UTC
   monitoring
   Our team has identified the source of the processing delays and has implemented changes to resolve the issue. We are continuing to monitor the system to ensure processing returns to normal. We’ll provide a further update as soon as more information is available. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
3. Oct 5, 2026, 16:15 UTC
   resolved
   This incident has been resolved.

Updates as published by Brandwatch (original).