Major incident

Brandwatch: Labels Cannot Be Added to Content in Engage

Affected: Engage

Current status of Brandwatch: Operational — live Brandwatch status

Timeline

1. Sep 18, 2026, 09:46 UTC
   investigating
   We are experiencing an issue where we are unable to add labels to content in Engage.
2. Sep 18, 2026, 12:00 UTC
   identified
   Our Engineering team has identified the root cause of the issue affecting publishing to LinkedIn and has developed a fix. The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures. We will share an update once the fix has been deployed and we have confirmed that the issue is resolved. We apologise for the ongoing disruption and appreciate your patience.
3. Sep 21, 2026, 05:37 UTC
   monitoring
   Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage. We are continuing to monitor the situation.
4. Sep 21, 2026, 10:23 UTC
   resolved
   The incident has been resolved and the Engage labels can be used as usual now.

Updates as published by Brandwatch (original).