Major incident

FTAPI: Partial Degradation of Virus Scanning Service (VaaS)

Affected: Virus protection

Current status of FTAPI: Operational — live FTAPI status

Timeline

1. May 8, 2026, 09:22 UTC
   investigating
   We are currently investigating an issue affecting our G.Data Virus Scanning (VaaS) service. A small number of customers may experience errors or failed scans at this time. Our engineering team is actively looking into the cause and working on a resolution. We will provide an update as soon as we have more information.
2. May 8, 2026, 09:58 UTC
   identified
   We have identified the specific trigger for the failed scans. Our team is currently deploying a potential fix and testing it against the problematic file sample. We are carefully evaluating whether this new version fully stabilizes the service and will keep you informed as soon as we know more.
3. May 8, 2026, 10:35 UTC
   monitoring
   We have applied the patch to address the resource constraints. Service performance has returned to normal, and virus scans are completing successfully for all customers. We will monitor the system actively over the next period to confirm the fix holds under normal load.
4. May 8, 2026, 11:54 UTC
   monitoring
   This incident has been resolved. The fix we deployed has stabilized the system, and we are no longer seeing any failed scans. Thank you for your patience while we addressed this issue.
5. May 8, 2026, 11:54 UTC
   resolved
   This incident has been resolved. The fix we deployed has stabilized the system, and we are no longer seeing any failed scans. Thank you for your patience while we addressed this issue.

Updates as published by FTAPI (original).