Major incident

Authorize.net: NAB EPX Processing Service Disruption

Affected: NAB EPX

Current status of Authorize.net: Operational — live Authorize.net status

Timeline

1. Aug 13, 2026, 17:32 UTC
   investigating
   Authorize.net is aware of an issue that is currently affecting the NAB Processor transaction processing. We have received confirmation from NABEPX that they are aware of the issue on their end and we are actively communicating with them to identify and resolve the issue. Impact: Merchants may encounter transactions returning RTC 20 on NABEPX processor during authorization. Reported Start Time: 13 August 2026, 16:07 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Incident #: INC26740172
2. Aug 13, 2026, 18:18 UTC
   monitoring
   The issue affecting transactions processed through the NABEPX processor has been mitigated. Visa continues to monitor closely with NABEPX to confirm service stability and ensure the issue is fully resolved. Impact: Merchants may have encountered transactions returning RTC 20 on NABEPX processor during authorization. Reported Start Time: 13 August 2026, 16:07 GMT Reported End Time: 13 August 2026, 17:39 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26740172
3. Aug 14, 2026, 19:13 UTC
   resolved
   The issue affecting NABEPX transaction processing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Merchants are now able to process transactions on NABEPX processor as normal. Reported Start Time: 13 August 2026 16:07 GMT Reported End Time: 13 August 2026 17:39 GMT Impact: Merchants are now able to process transactions on NABEPX processor as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26740172

Updates as published by Authorize.net (original).