Major incident

Authorize.net: PINT, MINT, mPOS and Windows App Login Issues

Affected: Access/Login - Merchant Interface/Portal, Access/Login - Mobile Point of Sale (mPOS), Access/Login - Partner Interface/Portal, Access/Login - Windows App

Current status of Authorize.net: Operational — live Authorize.net status

Timeline

1. Jul 12, 2026, 03:42 UTC
   investigating
   Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and/or Partner Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379
2. Jul 12, 2026, 04:08 UTC
   investigating
   After further investigation, more impact had been identified. This include mPOS and Windows App. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Mulitples Portal Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center
3. Jul 12, 2026, 04:27 UTC
   identified
   Partial recovery has been done and mPOS and Windows App is working as expected. We have identified the issue affecting the issue of the Merchant and Partner Interface. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience login issues with Merchant and/or Partner Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: When status changes or new available is available We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379
4. Jul 12, 2026, 05:02 UTC
   monitoring
   The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 12th, 2:15 AM GMT Impact: Customers are now able to use all relevant portal Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379
5. Jul 12, 2026, 06:21 UTC
   resolved
   The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 12th, 2:15 AM GMT Reported End Time: July 12th 04:13 AM GMT Impact: Customers are now able to use all relevant portal Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379
6. Aug 4, 2026, 22:46 UTC
   postmortem
   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11463).

Updates as published by Authorize.net (original).