Major incident

Authorize.net: Vantiv Refund Settlement Issue

Affected: Vantiv

Current status of Authorize.net: Operational — live Authorize.net status

Timeline

1. Jun 30, 2026, 14:41 UTC
   investigating
   Authorize.net is aware of an issue that is currently affecting Vantiv refund settlement processing. We are investigating the cause and working urgently to resolve the issue. Impact: This issue is impacting the settlement of refund transactions processed through Vantiv. Reported Start Time: 24 June 2026 06:42 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26273914
2. Jun 30, 2026, 14:43 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 1, 2026, 14:52 UTC
   monitoring
   A fix has been implemented and we are monitoring closely to ensure the issue is fully resolved. Impact: This issue impacted the settlement of refund transactions processed through Vantiv. Reported Start Time: 24 June 2026 06:42 GMT Reported End Time: 1 July 2026 03:10 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26273914
4. Jul 6, 2026, 01:53 UTC
   resolved
   The issue affecting the Vantiv refund settlement processing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 June 2026 06:42 GMT Reported End Time: 1 July 2026 03:10 GMT Impact: Issue resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26273914
5. Jul 6, 2026, 03:33 UTC
   postmortem
   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11360)

Updates as published by Authorize.net (original).