Major incident

Auth0: Support Center is Unavailable

Affected: Other, Other, Other, Other, Other, Other, Other, Other, Other, Other

Current status of Auth0: Minor issues — live Auth0 status

Timeline

1. Aug 6, 2026, 16:51 UTC
   investigating
   We are currently experiencing an issue that impacts access to support.auth0.com. Our team is actively working to mitigate the issue and restore full portal access as quickly as possible. We apologize for the inconvenience. Core Authentication is not impacted. If you require urgent technical assistance while the Support Center is offline, please call +1 855-408-5455. We will share further updates as new information becomes available.
2. Aug 6, 2026, 16:52 UTC
   investigating
   We are continuing to investigate this issue.
3. Aug 6, 2026, 17:44 UTC
   identified
   We're continuing to carry out our mitigation strategy to restore access to support.auth0.com. We apologize for the inconvenience. Core Authentication is not impacted. We'll continue to provide updates with changes in status.
4. Aug 6, 2026, 17:59 UTC
   resolved
   Access to support.auth0.com has been restored. A root cause analysis (RCA) will be posted here within 21 business days. We sincerely apologize for the impact this had on you and your users.
5. Sep 3, 2026, 17:47 UTC
   postmortem
   A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2026-08-06\_-\_Increased\_Error\_Rates\_on\_Support\_Portal\_SSO\_Login.pdf](https://cdn.auth0.com/blog/2026-08-06_-_Increased_Error_Rates_on_Support_Portal_SSO_Login.pdf)

Updates as published by Auth0 (original).