Major incident

Aircall: Analytics Dashboards Not Loading

Affected: Analytics

Current status of Aircall: Operational — live Aircall status

Timeline

1. Jun 19, 2026, 10:43 UTC
   investigating
   We are currently investigating a performance issue that is impacting Analytics and Call History loading time
2. Jun 19, 2026, 10:48 UTC
   identified
   The issue has been identified and a fix is being implemented
3. Jun 19, 2026, 12:29 UTC
   identified
   We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
4. Jun 19, 2026, 13:20 UTC
   monitoring
   We have implemented and observed a return to normal performances. We keep monitoring the results.
5. Jun 19, 2026, 14:20 UTC
   investigating
   Performance is not stable again, and we are investigating.
6. Jun 19, 2026, 14:34 UTC
   identified
   The issue has been identified by our 3rd party provider, and a fix is in progress.
7. Jun 19, 2026, 17:22 UTC
   monitoring
   Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
8. Jun 19, 2026, 19:29 UTC
   resolved
   This incident has been resolved

Updates as published by Aircall (original).