Major incident

Aircall: Workspace App - Error loading conversations

Affected: Aircall Workspace (Web), Aircall Workspace (Desktop)

Current status of Aircall: Operational — live Aircall status

Timeline

1. May 19, 2026, 15:48 UTC
   investigating
   We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
2. May 19, 2026, 16:16 UTC
   investigating
   We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
3. May 19, 2026, 16:30 UTC
   identified
   We identified the issue. Mitigation measures are in progress.
4. May 19, 2026, 16:35 UTC
   monitoring
   The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution.
5. May 19, 2026, 17:15 UTC
   resolved
   The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Updates as published by Aircall (original).