Major incident

ABBYY: ABBYY FlexiCapture Cloud – License Errors

Affected: EU, EU2, US, AU

Current status of ABBYY: Operational — live ABBYY status

Timeline

1. Sep 23, 2026, 14:35 UTC
   investigating
   We are investigating an issue affecting multiple FlexiCapture Cloud customers. Affected customers may see “License has expired or has been deleted” in the Administration and Monitoring console, or a “No License” error. This may prevent document ingestion and other production work. Our teams are investigating with high priority. We will share an update as soon as we have confirmed information about the cause or recovery.
2. Sep 23, 2026, 14:40 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 23, 2026, 15:29 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 23, 2026, 19:56 UTC
   resolved
   This incident has been resolved.

Updates as published by ABBYY (original).