No impact incident

ABBYY: Processing delays in Vantage 3.x US

Affected: US

Current status of ABBYY: Operational — live ABBYY status

Timeline

1. Oct 26, 2026, 17:51 UTC
   monitoring
   We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not fully recovered, and some customers may still see slower processing or occasional “server busy” errors on transactions. We are continuing to work with our cloud provider while storage performance stabilizes. We apologize for the confusion and will provide another update as soon as we have more information.
2. Nov 3, 2026, 03:08 UTC
   monitoring
   Our cloud provider has implemented a fix for the storage performance issues affecting Vantage 3.x US. Since the fix was applied, we have not seen a recurrence of the issues. Storage checks during today’s peak usage show full availability. We are continuing to monitor the environment closely to confirm that performance remains stable. If you still see slower processing or “server busy” errors, please contact Support. We will provide another update once we have confirmed that the environment has fully recovered.
3. Nov 4, 2026, 13:38 UTC
   resolved
   This incident has been resolved.

Updates as published by ABBYY (original).