Major incident

ABBYY: Vantage Cloud 3: Email import disruption

Affected: EU, US

Current status of ABBYY: Operational — live ABBYY status

Timeline

1. Sep 24, 2026, 20:00 UTC
   investigating
   We are investigating an issue affecting email imports in Vantage Cloud 3. Some customers may find that new emails are not being imported and may see an OAuth 2.0 authentication error when configuring email import. We have identified an issue with the authentication credentials used for email import and are working to restore service. We will share another update as soon as we have more information.
2. Sep 24, 2026, 20:39 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 25, 2026, 01:49 UTC
   resolved
   The incident has been resolved.

Updates as published by ABBYY (original).