Major incident

Zenoti: Intermittent issues in Zenoti Application

Affected: Zenoti-EMEA02, Zenoti-AMRS03, Zenoti-AMRS04, Zenoti-AMRS05, Zenoti-AMRS08, Zenoti-AMRS14, Zenoti-EURO01

Current status of Zenoti: Operational — live Zenoti status

Timeline

1. Aug 31, 2026, 13:31 UTC
   investigating
   We are seeing intermittent issues for customers hosted on Zenoti-EURO01 and Zenoti-EMEA02. Our team is actively investigating the issue and we will provide updates as soon as more information becomes available.
2. Aug 31, 2026, 13:47 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
3. Aug 31, 2026, 14:00 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
4. Aug 31, 2026, 14:14 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
5. Aug 31, 2026, 14:29 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
6. Aug 31, 2026, 14:44 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
7. Aug 31, 2026, 14:54 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
8. Aug 31, 2026, 15:08 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
9. Aug 31, 2026, 15:20 UTC
   investigating
   We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
10. Aug 31, 2026, 15:41 UTC
    investigating
    We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
11. Aug 31, 2026, 15:56 UTC
    investigating
    We are continuing to investigate this issue with our Azure Cloud partner and will provide an update as soon as possible. Thank you for your patience.
12. Aug 31, 2026, 16:13 UTC
    investigating
    We are continuing to investigate this issue with our Azure Cloud partner and will provide an update as soon as possible. Thank you for your patience.
13. Aug 31, 2026, 16:39 UTC
    identified
    We have identified an issue with our Azure cloud provider resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem and we will continue to share updates as we have them. Thank you for your patience.
14. Aug 31, 2026, 17:13 UTC
    identified
    We are currently waiting for a fix from the Azure Cloud provider and are staying in contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
15. Aug 31, 2026, 17:47 UTC
    identified
    Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
16. Aug 31, 2026, 19:38 UTC
    monitoring
    A fix has been implemented and all components are working fine now. Our teams are internally verifying the application to ensure things are back to normal. Thanks for your patience and apologies for the inconvenience.
17. Sep 1, 2026, 02:07 UTC
    resolved
    The incident has been resolved. The impacted services within Zenoti application have been stable and all systems are functioning normally. Thank you for your patience.

Updates as published by Zenoti (original).