OutageDB

Major incident

Xero: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Aug 30, 2026, 20:21 UTC
started
22:39 UTC
resolved
2 h 18 min
duration

Affected: Xero Tax (AU)

Current status of Xero: Operational — live Xero status

Timeline

  1. Aug 30, 2026, 20:21 UTC
    identified
    We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.
  2. Aug 30, 2026, 22:17 UTC
    monitoring
    The ATO has implemented a fix and we are currently monitoring the results.
  3. Aug 30, 2026, 22:39 UTC
    resolved
    ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

Updates as published by Xero (original).

More Xero incidents