Major incident

Xero: Global: Xero- some customers may be experiencing issues in Xero

Affected: Xero Platform and Settings

Current status of Xero: Operational — live Xero status

Timeline

1. May 6, 2026, 03:54 UTC
   investigating
   We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
2. May 6, 2026, 03:56 UTC
   identified
   We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
3. May 6, 2026, 04:25 UTC
   resolved
   Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.

Updates as published by Xero (original).