Critical incident

Wunderkind: Errors Loading Autonomous Marketing Platform

Affected: Autonomous Marketing Platform

Current status of Wunderkind: Operational — live Wunderkind status

Timeline

1. May 12, 2026, 14:39 UTC
   investigating
   We are currently investigating an issue with the Platform, where users may see a "Something went wrong" error and be unable to load the Platform or perform their work. Our team is actively investigating, and we will provide an update within 30 minutes.
2. May 12, 2026, 14:49 UTC
   identified
   Our Engineering Team identified the root cause and is currently working on the fix. We will provide an update within 30 minutes.
3. May 12, 2026, 15:13 UTC
   monitoring
   The fix has been implemented and the Autonomous Marketing Platform is back up and running. The Promotions app remains affected. Engineering is actively working on a resolution. All other platform functionality has been restored. We will post another update once Promotions is fully recovered.
4. May 12, 2026, 15:40 UTC
   monitoring
   The Autonomous Marketing Platform is back up and running. However, the following areas remain affected and our Engineering Team is actively working to resolve them: • Promotions app • Parts of the Integrations Hub We'll notify you as soon as full recovery is confirmed.
5. May 12, 2026, 16:02 UTC
   monitoring
   The Promotions app has been restored and is fully operational. Parts of the Integrations Hub is still impacted. Engineering is actively working to resolve this. We will post another update once full recovery is confirmed.
6. May 12, 2026, 16:09 UTC
   resolved
   The Integrations Hub has been fully restored. All platform services are back up and running normally. We apologize for any disruption this may have caused and thank you for your patience.

Updates as published by Wunderkind (original).