Major incident

Intellistack: reCaptcha Verification Login Loop

Affected: FS ID - Login Auth and Admin Panel

Current status of Intellistack: Operational — live Intellistack status

Timeline

1. May 12, 2026, 14:53 UTC
   investigating
   We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.
2. May 12, 2026, 14:56 UTC
   investigating
   We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.
3. May 12, 2026, 15:56 UTC
   resolved
   The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step. We appreciate your patience while our team investigated and implemented the fix.

Updates as published by Intellistack (original).