Minor incident

Worldpay: INC0710790 - We are investigating potential issues with payment refunds.

Affected: Authorization & Payments

Current status of Worldpay: Operational — live Worldpay status

Timeline

1. Oct 30, 2026, 17:53 UTC
   investigating
   We are currently experiencing a technical issue with payment refunds through American Express on the Worldpay Total platform. Technical resources are working to identify and resolve the issue as a matter of priority.
2. Oct 30, 2026, 20:45 UTC
   investigating
   We are currently experiencing a technical issue with payment refunds through American Express on the Worldpay Total platform. Technical resources continue working to identify and resolve the issue as a matter of priority.
3. Oct 30, 2026, 21:12 UTC
   monitoring
   An internal issue was resolved with a deployed fix, restoring refund services on the Worldpay Total platform. We will continue to monitor the environment to ensure stability.
4. Oct 31, 2026, 14:50 UTC
   monitoring
   An internal issue was resolved with a deployed fix, restoring refund services on the Worldpay Total platform. We will continue to monitor the environment to ensure stability.

Updates as published by Worldpay (original).