Major incident

Workato Americas: Database Connectors Connector Errors

Affected: Connectors

Current status of Workato Americas: Operational — live Workato Americas status

Timeline

1. Apr 17, 2026, 14:38 UTC
   investigating
   We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.
2. Apr 17, 2026, 15:32 UTC
   monitoring
   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
3. Apr 17, 2026, 16:46 UTC
   resolved
   After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Updates as published by Workato Americas (original).