Critical incident

WiscNet: [2310856] Benton School District - Down

Affected: Benton School District

Current status of WiscNet: Partial outage — live WiscNet status

Timeline

1. Oct 29, 2026, 19:07 UTC
   identified
   Hello, The WiscNet NOC has lost access to our device for Benton School District at 1:44 PM on 10/29. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0157. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,
2. Oct 29, 2026, 21:00 UTC
   identified
   Hello, We called and left a message with the administration office of the Benton School. GLS reports their site device went down during an OS upgrade, and requested their Juniper onsite to be rebooted to restore management and the circuit. Please reach out to Wiscnet or GLS when able to work on rebooting the GLS Juniper onsite. Kind regards
3. Oct 30, 2026, 15:57 UTC
   resolved
   This incident has been resolved.
4. Oct 30, 2026, 16:02 UTC
   postmortem
   Date & Time of Incident:` 10/30/2026 @ 9:06 AM CST` Duration:` 1 hr 10 minutes` Technician\(s\):` Ian Amborn` Review Date: 10/30/2026 Brief Summary: Saw alarms coming in that indicated the device on site was unreachable. Root Cause: Power. Device rebooted.

Updates as published by WiscNet (original).