Critical incident

WiscNet: [2312721] Sun Prairie Area School District - 401069 - Down

Affected: Sun Prairie Area School District

Current status of WiscNet: Partial outage — live WiscNet status

Timeline

1. Nov 4, 2026, 14:14 UTC
   identified
   Hello, The WiscNet NOC has lost access to our device for Sun Prairie Area School District at 8:01 AM 11/4. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3220. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,
2. Nov 4, 2026, 14:15 UTC
   identified
   Hello, The WiscNet NOC has lost access to our device for Sun Prairie Area School District at 8:01 AM 11/4. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3220. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,
3. Nov 4, 2026, 20:14 UTC
   resolved
   This incident has been resolved.
4. Nov 4, 2026, 20:16 UTC
   postmortem
   Date & Time of Incident: 8:01 AM 11/4 Duration: 55 Technician\(s\): Fue Khang Review Date: 11/4 Brief Summary: Alarms came in at 8:01 AM. GLS advised there was an issue on providers network. Cleared at 8:56 AM. Root Cause: Provider network issue.

Updates as published by WiscNet (original).