Minor incident

WatchGuard Technologies: 2026-10-09 - GLOBAL - Panda System Management operational issues

Affected: System Management Service:::GLOBE

Current status of WatchGuard Technologies: Operational — live WatchGuard Technologies status

Timeline

1. Oct 9, 2026, 07:50 UTC
   investigating
   We are currently experiencing an issue affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We'll post our next update in 1 hour, if not sooner.
2. Oct 9, 2026, 08:51 UTC
   investigating
   We are still investigating a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Once we determine the impact and scale of these errors we'll post our next update in 2 hours, if not sooner.
3. Oct 9, 2026, 10:50 UTC
   investigating
   We continue to work on a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
4. Oct 9, 2026, 12:51 UTC
   investigating
   We are still experiencing issues affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We'll post our next update in 2 hours, if not sooner.
5. Oct 9, 2026, 14:57 UTC
   identified
   We continue to work on a service degradation with Panda System Management backend services in both Windows and macOS environments and have identified the issue. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
6. Oct 9, 2026, 16:52 UTC
   identified
   We continue to work on a service degradation affecting Panda System Management backend services in both Windows and macOS environments. Our investigation remains focused on the identified issue, and we are actively validating remediation measures to restore full service functionality. We apologise for the impact this issue may have had on you or your customers. We'll post our next update by Oct 9th 2026 21:00 UTC, if not sooner.
7. Oct 9, 2026, 20:43 UTC
   identified
   We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have identified the issue and are currently developing the fix, which will be delivered in a new version of Panda System Management. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Updates regarding the progress of the new version through development, certification and deployment will be posted by Oct 10th 2026 21:00 UTC, if not sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
8. Oct 10, 2026, 15:40 UTC
   identified
   We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have completed development of the fix, and the new version of Panda System Management has been deployed to our staging environment, where the validation and certification process is now underway. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Updates regarding the progress of the new version through certification and deployment will be posted by October 11th, 2026, 20:00 UTC, if not sooner. We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution
9. Oct 11, 2026, 17:21 UTC
   identified
   We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing across Windows, macOS and Linux platforms, and all testing completed so far has been successful. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: - Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. - Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. The next update will be posted by Oct 12th, 2026, 20:00 UTC, unless we are able to confirm the release date of the fix sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
10. Oct 12, 2026, 17:20 UTC
    identified
    We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing as planned, and deployment is scheduled for Tuesday, October 13, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you here. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: - Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. - Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution.
11. Oct 13, 2026, 18:22 UTC
    identified
    We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. To ensure the new version of Panda System Management is deployed safely, the deployment scheduled for today has been postponed while final validation steps are completed. We will share the new deployment window as soon as it is confirmed. Until the new version is available, workarounds can be used: Windows: -Downloading the installer directly from the management console is currently unavailable. -Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We apologize for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution. We’ll post our next update by Oct 14th 2026 20:00 UTC, if not sooner.
12. Oct 14, 2026, 17:14 UTC
    identified
    We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Unless any issues arise, deployment of the new version of Panda System Management is scheduled for Thursday, October 15, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you as soon as possible. Until the new version is available, workarounds can be used: Windows: -Downloading the installer directly from the management console is currently unavailable. -Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
13. Oct 15, 2026, 21:50 UTC
    resolved
    The new version of Panda System Management has been successfully deployed, and the service degradation affecting backend services on Windows and macOS has been resolved. So the previously shared workarounds are no longer needed. We apologize for the impact this issue may have had on you or your customers and thank you for your patience and understanding throughout the resolution process.

Updates as published by WatchGuard Technologies (original).