Critical incident

U-Haul System: HSL Restored

Affected: Hitch Scheduling Log (HSL)

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Aug 25, 2026, 11:37 UTC
   investigating
   Our teams are working to get this resolved as quickly as possible. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Aug 25, 2026, 12:26 UTC
   identified
   We are continuing to investigate reports of intermittent availability with HSL. For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with us using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Aug 25, 2026, 12:41 UTC
   identified
   While this issue is being investigated, hitch labor and parts can still be sold through Showroom Sales. For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with us using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
4. Aug 25, 2026, 13:52 UTC
   monitoring
   The Hitch Scheduling Log is back up and available. The issue was related to a system maintenance. Thank you for your patience. If you experience any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
5. Aug 25, 2026, 14:06 UTC
   resolved
   The Hitch Scheduling Log is back up and available. The issue was related to system maintenance, and our teams are continuing to investigate the underlying cause. Thank you for your patience. If you experience any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).