Critical incident

U-Haul System: SMS and Email Delivery Restored

Affected: POS, Live Verification

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Aug 8, 2026, 14:01 UTC
   investigating
   We are currently aware of an issue causing SMS and Email delivery delays and failures. This has been identified as a third-party provider issue with Twilio, impacting AT&T and Cellular One and potentially other cellular carriers. Twilio is actively investigating the issue. For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Aug 8, 2026, 14:43 UTC
   investigating
   We are currently aware of an issue causing SMS and Email delivery delays and failures. This has been identified as a third-party provider issue with Twilio, impacting AT&T and Cellular One and potentially other cellular carriers. Twilio is actively investigating the issue. Dealers please sign-in directly into POS website or Use Mobile POS - pos.uhaul.net To sign-in: Enter your Dealer Network username and Dealer Network password. For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Aug 8, 2026, 14:56 UTC
   investigating
   We are continuing to investigate an issue causing SMS and email delivery delays and failures. Dealers who are unable to receive SMS messages may sign in directly through the POS website or Mobile POS using their Dealer Network username and password. - pos.uhaul.net Our technical teams are actively investigating the issue and will provide additional updates as more information becomes available. For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
4. Aug 8, 2026, 18:22 UTC
   investigating
   The issue causing SMS and email delivery delays has been resolved. The issue was traced to a database slowdown that delayed the processing of SMS and email messages, including verification codes. The affected systems have recovered, and message processing is now operating normally. Dealers should return to signing in through U-Haul Dealer Website as normal. If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217 -------------------------------------------------------------------------------------------------
5. Aug 8, 2026, 18:48 UTC
   resolved
   The issue causing SMS and email delivery delays has been resolved. The issue was traced to a database slowdown that delayed the processing of SMS and email messages, including verification codes. The affected systems have recovered, and message processing is now operating normally. Dealers should return to signing in through U-Haul Dealer Website as normal. If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217 -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).