Critical incident

U-Haul System: Update: Network is operational

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jul 25, 2026, 14:53 UTC
   investigating
   We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas To continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Jul 25, 2026, 14:53 UTC
   investigating
   We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas To continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Jul 25, 2026, 15:15 UTC
   investigating
   We continue to receive isolated reports of POS slowness from locations in the Eastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas To continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
4. Jul 25, 2026, 15:39 UTC
   investigating
   We continue to receive reports of POS slowness affecting select U-Haul locations. Current investigation indicates this appears to be a network routing issue involving an upstream network provider. We are actively investigating a workaround to help affected locations. To continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
5. Jul 25, 2026, 17:44 UTC
   investigating
   We continue to receive reports of POS slowness affecting select U-Haul locations. Current investigation indicates this appears to be a network routing issue involving an upstream network provider. We are actively investigating a workaround to help affected locations. Clearing browser cache has improved performance for some affected locations, though users may continue to experience intermittent slowness. Steps to clear browser cache: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Only select Browsing history, Download history, and Cached Images and files - Click on 'Clear Data.' For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
6. Jul 25, 2026, 23:21 UTC
   resolved
   We have added a workaround to our network until the 3rd party provider issue is resolved.

Updates as published by U-Haul System (original).