Critical incident

U-Haul System: POS is Fully Operational

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jul 25, 2026, 12:09 UTC
   investigating
   Centers: Close and re-open browser Other: Clear browsing data Steps to clear browsing data: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Only select Browsing history, Download history, and Cached Images and files - Click on 'Clear Data.' If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Jul 25, 2026, 12:21 UTC
   monitoring
   If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Jul 25, 2026, 12:31 UTC
   resolved
   If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).