Critical incident

U-Haul System: Dealer Network Restored

Affected: uhauldealer.com

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jul 17, 2026, 19:37 UTC
   investigating
   We are looking into the cause to get the site back online. To continue business operations, please use BackupPOS - backuppos.uhaul.net Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance please contact support at 800-223-6217. --------------------------------------------------------------------------------------------------
2. Jul 17, 2026, 19:51 UTC
   investigating
   We are currently investigating an issue causing Dealer Network slowness and intermittent availability. Our teams are actively working to restore normal service as quickly as possible. To continue business operations, please use BackupPOS - backuppos.uhaul.net Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance please contact support at 800-223-6217. --------------------------------------------------------------------------------------------------
3. Jul 17, 2026, 20:02 UTC
   monitoring
   The issue affecting the Dealer Network has been resolved, and services have returned to normal. Dealers may resume normal business operations. If BackupPOS was used during the outage, please import any BackupPOS contracts. If you continue to experience issues or need assistance importing BackupPOS contracts, please contact Support 800-223-6217, or chat with us by selecting the Life Preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
4. Jul 17, 2026, 20:10 UTC
   resolved
   The issue affecting the Dealer Network has been resolved, and services have returned to normal. Dealers may resume normal business operations. If BackupPOS was used during the outage, please import any BackupPOS contracts. If you continue to experience issues or need assistance importing BackupPOS contracts, please contact Support 800-223-6217, or chat with us by selecting the Life Preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).