Critical incident

U-Haul System: Dispatches are operational

Affected: POS, Truck Share

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jul 10, 2026, 01:57 UTC
   investigating
   All hands are working to quickly resolve the issue with dispatching rentals. To continue business operations please use BackupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2. Jul 10, 2026, 04:53 UTC
   monitoring
   Dispatches are now back up and operating normally. The errors were caused by a file formatting issue. Users may now use POS for normal business operations. Any BackupPOS contracts created during the outage should now be imported. BackupPOS Contracts: If you completed contracts in BackupPOS, please import those contracts into POS at this time. Thank you for your patience while this issue was being resolved. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
3. Jul 10, 2026, 05:00 UTC
   resolved
   Dispatches are now back up and operating normally. The errors were caused by a file formatting issue. Users may now use POS for normal business operations. Any BackupPOS contracts created during the outage should now be imported. Thank you for your patience while this issue was being resolved. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).