Critical incident

U-Haul System: POS is Fully Operational

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jun 20, 2026, 14:20 UTC
   investigating
   If you are experiencing loading issues, or are unable to complete transactions, please continue business operations in BackupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2. Jun 20, 2026, 14:31 UTC
   investigating
   We have all hands-on deck working to resolve the issues. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
3. Jun 20, 2026, 14:39 UTC
   investigating
   To continue business operations, please use Offline POS in MobilePOS: MobilePOS > Offline > Dispatches Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
4. Jun 20, 2026, 15:03 UTC
   monitoring
   Please move back to normal POS to continue business operations. If you completed any transactions in BackupPOS or OfflinePOS, please import those contracts now. Today’s issue was caused by a version mismatch in the system settings. This has been corrected, and the system is back to normal. If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
5. Jun 20, 2026, 15:28 UTC
   investigating
   To continue business operations, please use Offline POS in MobilePOS: MobilePOS > Offline > Dispatches Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
6. Jun 20, 2026, 15:30 UTC
   investigating
   To continue business operations, please use BackupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
7. Jun 20, 2026, 15:50 UTC
   investigating
   To continue business operations, please use BackupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
8. Jun 20, 2026, 16:11 UTC
   monitoring
   POS is currently back up and operational. However, we are still monitoring stability, some users may continue experience intermittent issues. If you're still having trouble in POS, please use BackupPOS to continue business operations. Centers: Login with your SMID, last name, and entity number Dealers: Login with your dealer login and entity number If you are unable to access BackupPOS, please clear your browser cache and cookies, then try again. Please wait until POS is fully stable before importing backup contracts. For further assistance, please contact support at 606901 or 800-223-6217. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
9. Jun 20, 2026, 17:21 UTC
   resolved
   POS is now back up and operating normally. Users may continue using POS for normal business operations. Any BackupPOS or Offline POS contracts created during the outage should now be imported. Offline POS Transactions: If you completed transactions in Offline POS, please upload them now. -From the Offline POS transaction page, select Receipts at the top right. -Upload the contract from your ESL using the same method you would for BackupPOS. -Complete the transaction in POS Note: Offline POS Contracts must be uploaded from the same device used to create the contract. BackupPOS Contracts: If you completed contracts in BackupPOS, please import those contracts into POS at this time. Thank you for your patience while this issue was being resolved. For further assistance, please contact support at 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).