Critical incident

U-Haul System: U-Haul Applications are Fully Operational

Affected: POS, Web AMT

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jun 17, 2026, 18:16 UTC
   investigating
   If you are experiencing loading issues/errors or are unable to complete transactions, please use BackupPOS. backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2. Jun 17, 2026, 22:01 UTC
   investigating
   Our entire team is actively working together to resolve the issue. If you are continuing to experience loading issues/errors or are unable to complete transactions, please use BackupPOS. - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
3. Jun 17, 2026, 22:30 UTC
   monitoring
   Please move back to normal POS to continue business operations. If you completed transactions in BackupPOS, please import those contracts into POS to complete processing. Today’s issue was caused by a system setting experiencing high response times, which caused delayed requests and led to slow performance. This has been corrected, and the system is back to normal. If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
4. Jun 17, 2026, 23:00 UTC
   resolved
   Please move back to normal POS to continue business operations. If you completed transactions in BackupPOS, please import those contracts into POS to complete processing. Today’s issue was caused by a system setting experiencing high response times, which caused delayed requests and led to slow performance. This has been corrected, and the system is back to normal. If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).