Critical incident

U-Haul System: POS is Fully Operational

Affected: POS, Web AMT, Truck Share

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jun 8, 2026, 15:17 UTC
   investigating
   Workaround: Dispatch Using backup POS backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Jun 8, 2026, 15:53 UTC
   investigating
   Workaround: Dispatch Using backup POS backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Jun 8, 2026, 17:39 UTC
   investigating
   POS is still experiencing slowness, but Contract Close/Mobile POS is now working more consistently. Please begin using Contract Close/Mobile to dispatch and continue business operations where possible. If you run into errors or are unable to complete transactions, please use BackupPOS. backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
4. Jun 8, 2026, 18:44 UTC
   monitoring
   If you completed any transactions in BackupPOS, please import those contracts now. If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
5. Jun 8, 2026, 18:46 UTC
   monitoring
   If you completed any transactions in BackupPOS, please import those contracts now. Today’s issue was caused by a system setting that was configured too low, which caused delayed requests and led to slow performance. This has been corrected, and the system is back to normal. If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
6. Jun 8, 2026, 19:07 UTC
   resolved
   If you completed any transactions in BackupPOS, please import those contracts now. Today’s issue was caused by a system setting that was configured too low, which caused delayed requests and led to slow performance. This has been corrected, and the system is back to normal. If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).