Critical incident

U-Haul System: POS is back online

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. May 2, 2026, 15:29 UTC
   investigating
   To continue business operations, please use BackupPOS: backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. May 2, 2026, 16:02 UTC
   monitoring
   The POS was down due to unexpected CPU issues. POS is back online, and our teams are continuing to monitor for any lingering effects. If you continue to experience issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL. --------------------------------------------------------------------------------------------------
3. May 2, 2026, 16:25 UTC
   resolved
   The POS was down due to unexpected CPU issues. POS is back online, and our teams are continuing to monitor for any lingering effects. If you continue to experience issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL. --------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).