Critical incident

U-Haul System: Payment Processing is Fully Operational

Affected: POS, Card Authorizations

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. May 2, 2026, 18:13 UTC
   investigating
   We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. May 2, 2026, 22:47 UTC
   investigating
   We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. May 2, 2026, 23:28 UTC
   investigating
   We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. -------------------------------------------------------------------------------------------------
4. May 3, 2026, 16:09 UTC
   monitoring
   The Issue was a related to an unexpected maintenance. Payment Processing is now fully operational. If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL. --------------------------------------------------------------------------------------------------
5. May 3, 2026, 16:21 UTC
   resolved
   The Issue was a related to an unexpected maintenance. Payment Processing is now fully operational. If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL. --------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).