Critical incident

U-Haul System: Dealer Network is back Online

Affected: uhauldealer.com

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. May 2, 2026, 13:27 UTC
   investigating
   The service was down for third party maintenance, and our teams are in the process of restoring service. For further assistance please contact support at at ext 606901 or 800-223-6217. --------------------------------------------------------------------------------------------------
2. May 2, 2026, 13:30 UTC
   investigating
   As a workaround, Dealers please sign-in directly into POS - pos.uhaul.net To sign-in: Enter your Dealer Network username and Dealer Network password. For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. --------------------------------------------------------------------------------------------------
3. May 2, 2026, 13:50 UTC
   investigating
   The Dealer Network was down due to 3rd Party maintenance that was unexpected. Dealer Network is now back online. For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL. --------------------------------------------------------------------------------------------------
4. May 2, 2026, 13:52 UTC
   monitoring
   The Dealer Network was down due to 3rd Party maintenance that was unexpected. Dealer Network is now back online. For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL. --------------------------------------------------------------------------------------------------
5. May 2, 2026, 14:09 UTC
   monitoring
   The issue was related to an unexpected third-party maintenance. Service has been restored, and teams are continuing to monitor and review any remaining related impacts. For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL. --------------------------------------------------------------------------------------------------
6. May 2, 2026, 14:09 UTC
   resolved
   The issue was related to an unexpected third-party maintenance. Service has been restored, and teams are continuing to monitor and review any remaining related impacts. For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL. --------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).