Minor incident

Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa

Affected: SMS, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 27, 2026, 01:34 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 27, 2026, 01:40 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 27, 2026, 02:40 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 27, 2026, 03:15 UTC
   monitoring
   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 27, 2026, 05:17 UTC
   resolved
   The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.

Updates as published by Twilio (original).