Minor incident

Twilio: Azure Marketplace SendGrid Customers Experiencing Account Management Issues

Affected: SendGrid Partners

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 24, 2026, 22:04 UTC
   investigating
   Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.
2. Oct 24, 2026, 22:24 UTC
   monitoring
   Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
3. Oct 24, 2026, 22:54 UTC
   resolved
   SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

Updates as published by Twilio (original).