Minor incident

Twilio: SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy

Affected: SMS, Latin America, SMS, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 14, 2026, 02:20 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 14, 2026, 03:20 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 14, 2026, 03:57 UTC
   monitoring
   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 14, 2026, 05:57 UTC
   monitoring
   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 14, 2026, 06:46 UTC
   resolved
   The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.

Updates as published by Twilio (original).