Critical incident

ThousandEyes: Issues with login to the ThousandEyes platform in US1 and US2 regions

Affected: Platform Availability, API Availability, SAML/SSO

Current status of ThousandEyes: Under maintenance — live ThousandEyes status

Timeline

1. Jul 8, 2026, 15:28 UTC
   investigating
   We are investigating the issue affecting login to the ThousandEyes platform. EU customer are not impacted.
2. Jul 8, 2026, 15:41 UTC
   investigating
   We are continuing to work on a fix for this issue
3. Jul 8, 2026, 16:03 UTC
   monitoring
   A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.
4. Jul 8, 2026, 16:26 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Jul 8, 2026, 19:29 UTC
   resolved
   This incident has been resolved.

Updates as published by ThousandEyes (original).