Templafy outage history and status
Is Templafy down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
98.79%
uptime, 90 days
3
incidents, 90 days
1 h 57 min
median time to fix
Sep 29, 2026
last incident
Templafy components
Templafy Hive
- Account Management Operational
- Add-in Management Operational
- AI Assistant Operational
- Authentication Operational
- Email Signature Operational
- Engage Operational
- Integrations Operational
- Library & Dynamics Operational
- Productivity Operational
- Resource Management Operational
- User Management Operational
- Home Operational
- Library Insights Operational
Templafy Email Signature Server
- Email Signature Server Operational
Templafy One
- WebApp Operational
- Public API Operational
Templafy outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Sep 29, 2026, 17:01 UTC | Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5) AI Assistant | Major | 1 h 57 min |
| Sep 8, 2026, 08:24 UTC | Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins. Library & Dynamics | Major | 23 h 46 min |
| Aug 14, 2026, 14:31 UTC | Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins Library & Dynamics | Major | 26 min |
| Jun 24, 2026, 12:54 UTC | Transient errors in West Europe (Production 0) and West Europe (Production 5) Authentication, Library & Dynamics, Home | Major | 1 h 47 min |
| Jun 8, 2026, 07:45 UTC | AI Services are impacted by an Azure Open AI services incident AI Assistant | Major | 7 h |
| Apr 1, 2026, 09:20 UTC | Document creation services 1.1 connector is not generating documents Integrations | Major | 25 h 48 min |
| Mar 31, 2026, 10:02 UTC | Intermittent issues accessing Templafy - West Europe (Production 0) Account Management, Add-in Management, AI Assistant, Authentication, Email Signature, Engage | Minor | 1 h 56 min |
| Mar 12, 2026, 13:08 UTC | Issues when accessing Templafy Authentication, Email Signature, Library & Dynamics | Major | 1 h 42 min |
| Mar 10, 2026, 13:28 UTC | Service degradation - Unable to create documents Library & Dynamics | Major | 1 h 20 min |
| Mar 9, 2026, 08:54 UTC | Update presentation is not working for any PowerPoint presentation Library & Dynamics | Major | 2 h 18 min |
| Mar 4, 2026, 08:35 UTC | Assets are not visible in new experience West Europe (Production 0) Library & Dynamics | Minor | 39 min |
| Feb 24, 2026, 08:53 UTC | Library insight admin area not rendering Library Insights | Major | 2 h 13 min |
| Feb 20, 2026, 13:36 UTC | Service degradation - Failure to request Public API (Production 0) Authentication | Major | 53 min |
| Feb 18, 2026, 11:20 UTC | Service degradation - Admins may experience issues when loading Library Insights | No impact | 1 h 58 min |
| Feb 9, 2026, 07:30 UTC | Users encounter issues when accessing West Europe (Production 1) Authentication, Library & Dynamics, User Management | Major | 7 h 57 min |
| Jan 29, 2026, 13:21 UTC | Document Agents and AI Assistant Service Degradation AI Assistant | Minor | 2 h 51 min |
| Jan 29, 2026, 11:14 UTC | Service degradation - Content Library is not accessible in West Europe (Production 0) Library & Dynamics | Major | 41 min |
| Jan 27, 2026, 10:44 UTC | Document Agents and Ai Assistant Service Degradation AI Assistant | Minor | 9 h |
| Dec 17, 2025, 08:19 UTC | Degraded performance detected on West Europe (Production 1) Account Management, Library & Dynamics, User Management | Minor | 6 h 46 min |
| Dec 12, 2025, 08:59 UTC | DNS issue on accessing Templafy - All production environments WebApp, Account Management, Public API, Add-in Management, AI Assistant, Authentication | Major | 4 days 1 h |
| Nov 6, 2025, 11:10 UTC | Desktop clients are failing when checking for updates Add-in Management | Minor | 3 h 37 min |
| Oct 29, 2025, 16:20 UTC | Major cloud provider outage Account Management, Add-in Management, AI Assistant, Authentication, Email Signature, Engage | Critical | 16 h 58 min |
| Oct 29, 2025, 15:13 UTC | Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0) Library & Dynamics | Critical | 5 h 42 min |
| Oct 27, 2025, 11:27 UTC | Service degradation: Previews of images from integrations are not loading in add-ins Library & Dynamics | Minor | 43 min |
| Oct 22, 2025, 11:31 UTC | Service degradation - Templafy Desktop Authentication Problems Affecting New Users Add-in Management | Minor | 1 h 40 min |
50 incidents in our archive since July 25, 2024.
When and where Templafy fails
By weekday
Most incidents start on Wed.
- Mon9
- Tue11
- Wed14
- Thu10
- Fri6
- Sat0
- Sun0
Most affected, last 12 months
- Library & Dynamics15
- AI Assistant7
- Authentication7
- User Management5
- Account Management4
- Add-in Management4
- Email Signature4
- Integrations4
When Templafy went down with others
- Aug 14, 2026, 14:31 UTC 14 services reported incidents within the hour
- Oct 29, 2025, 15:13 UTC 50 services reported incidents within the hour
Other productivity services
FAQ
- Is Templafy down right now?
- At our last check Templafy's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Templafy go down?
- Templafy reported 3 incidents in the last 90 days (3 major or critical), with 1,568 minutes of major outage: 98.79% uptime.
- When was the last Templafy outage?
- The latest reported incident started on Sep 29, 2026, 17:01 UTC: "Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)", resolved after 1 h 57 min.
- How long do Templafy outages last?
- Half of Templafy's incidents in the last 90 days were resolved within 1 h 57 min.
Source: Templafy official status page · RSS of Templafy incidents · status badge for your site