Templafy incidents — OutageDBIncidents reported by Templafyhttps://outagedb.com/Major Templafy incident: Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)https://outagedb.com/status/templafy/2026-09-29-document-agents-not-responding-in-west-europe-production/https://outagedb.com/status/templafy/2026-09-29-document-agents-not-responding-in-west-europe-production/Resolved after 1 h 57 min.Tue, 29 Sep 2026 17:01:50 GMTMajor Templafy incident: Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.https://outagedb.com/status/templafy/2026-09-08-service-degradation-customers-might-experience-issues-with-t/https://outagedb.com/status/templafy/2026-09-08-service-degradation-customers-might-experience-issues-with-t/Resolved after 23 h 46 min.Tue, 08 Sep 2026 08:24:12 GMTMajor Templafy incident: Service degradation - Potential Issues Updating Word Documents in VSTO Add-inshttps://outagedb.com/status/templafy/2026-08-14-service-degradation-potential-issues-updating-word-documents/https://outagedb.com/status/templafy/2026-08-14-service-degradation-potential-issues-updating-word-documents/Resolved after 26 min.Fri, 14 Aug 2026 14:31:11 GMTMajor Templafy incident: Transient errors in West Europe (Production 0) and West Europe (Production 5)https://outagedb.com/status/templafy/2026-06-24-transient-errors-in-west-europe-production-0-and/https://outagedb.com/status/templafy/2026-06-24-transient-errors-in-west-europe-production-0-and/Resolved after 1 h 47 min.Wed, 24 Jun 2026 12:54:51 GMTMajor Templafy incident: AI Services are impacted by an Azure Open AI services incidenthttps://outagedb.com/status/templafy/2026-06-08-ai-services-are-impacted-by-an-azure-open/https://outagedb.com/status/templafy/2026-06-08-ai-services-are-impacted-by-an-azure-open/Resolved after 7 h.Mon, 08 Jun 2026 07:45:37 GMTMajor Templafy incident: Document creation services 1.1 connector is not generating documentshttps://outagedb.com/status/templafy/2026-04-01-document-creation-services-1-1-connector-is-not/https://outagedb.com/status/templafy/2026-04-01-document-creation-services-1-1-connector-is-not/Resolved after 25 h 48 min.Wed, 01 Apr 2026 09:20:40 GMTMinor Templafy incident: Intermittent issues accessing Templafy - West Europe (Production 0)https://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 1 h 56 min.Tue, 31 Mar 2026 10:02:00 GMTMajor Templafy incident: Issues when accessing Templafyhttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 1 h 42 min.Thu, 12 Mar 2026 13:08:28 GMTMajor Templafy incident: Service degradation - Unable to create documentshttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 1 h 20 min.Tue, 10 Mar 2026 13:28:19 GMTMajor Templafy incident: Update presentation is not working for any PowerPoint presentationhttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 2 h 18 min.Mon, 09 Mar 2026 08:54:24 GMTMinor Templafy incident: Assets are not visible in new experience West Europe (Production 0)https://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 39 min.Wed, 04 Mar 2026 08:35:15 GMTMajor Templafy incident: Library insight admin area not renderinghttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 2 h 13 min.Tue, 24 Feb 2026 08:53:48 GMTMajor Templafy incident: Service degradation - Failure to request Public API (Production 0)https://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 53 min.Fri, 20 Feb 2026 13:36:56 GMTNo impact Templafy incident: Service degradation - Admins may experience issues when loading Library Insightshttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 1 h 58 min.Wed, 18 Feb 2026 11:20:05 GMTMajor Templafy incident: Users encounter issues when accessing West Europe (Production 1)https://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 7 h 57 min.Mon, 09 Feb 2026 07:30:33 GMTMinor Templafy incident: Document Agents and AI Assistant Service Degradationhttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 2 h 51 min.Thu, 29 Jan 2026 13:21:10 GMTMajor Templafy incident: Service degradation - Content Library is not accessible in West Europe (Production 0)https://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 41 min.Thu, 29 Jan 2026 11:14:49 GMTMinor Templafy incident: Document Agents and Ai Assistant Service Degradationhttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 9 h.Tue, 27 Jan 2026 10:44:23 GMTMinor Templafy incident: Degraded performance detected on West Europe (Production 1)https://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 6 h 46 min.Wed, 17 Dec 2025 08:19:21 GMTMajor Templafy incident: DNS issue on accessing Templafy - All production environmentshttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 4 days 1 h.Fri, 12 Dec 2025 08:59:49 GMTMinor Templafy incident: Desktop clients are failing when checking for updateshttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 3 h 37 min.Thu, 06 Nov 2025 11:10:12 GMTCritical Templafy incident: Major cloud provider outagehttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 16 h 58 min.Wed, 29 Oct 2025 16:20:33 GMTCritical Templafy incident: Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0)https://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 5 h 42 min.Wed, 29 Oct 2025 15:13:26 GMTMinor Templafy incident: Service degradation: Previews of images from integrations are not loading in add-inshttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 43 min.Mon, 27 Oct 2025 11:27:31 GMTMinor Templafy incident: Service degradation - Templafy Desktop Authentication Problems Affecting New Usershttps://outagedb.com/status/templafy/https://outagedb.com/status/templafy/Resolved after 1 h 40 min.Wed, 22 Oct 2025 11:31:58 GMT