Critical incident

TeamViewer: DEX Connectivity issue - UK South 1

Affected: DEX Platform – UK South 1

Current status of TeamViewer: Minor issues — live TeamViewer status

Timeline

1. Apr 23, 2026, 06:20 UTC
   investigating
   A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
2. Apr 23, 2026, 07:14 UTC
   monitoring
   We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.
3. Apr 23, 2026, 07:34 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Apr 23, 2026, 07:50 UTC
   resolved
   The issue with the Switches and DEX client connections for UK South 1 has been resolved.

Updates as published by TeamViewer (original).