Critical incident

Sonos: Sonos Backgrounds - Unable to start playback

Affected: Sonos Backgrounds

Current status of Sonos: Minor issues — live Sonos status

Timeline

1. Apr 28, 2026, 16:11 UTC
   investigating
   We are currently experiencing issues with Sonos Backgrounds stopping playback suddenly, and not being able to start playback. We are currently working to resolve it.
2. Apr 28, 2026, 16:26 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 28, 2026, 16:28 UTC
   resolved
   This incident has been resolved.

Updates as published by Sonos (original).