Major incident

Miro: Some users experienced issues with AI features

Apr 28, 2026, 15:14 UTC

started

15:38 UTC

resolved

24 min

duration

Current status of Miro: Operational — live Miro status

Timeline

Apr 28, 2026, 15:14 UTC
monitoring
Between 15:40 CEST and 16:34 CEST on April 28, 2026, Sidekicks, diagram creation, and other AI moderation-dependent functionality were affected due to elevated error rates in our content moderation service. The issue has been resolved, and all systems are now operating normally. We apologize for the inconvenience caused.
Apr 28, 2026, 15:38 UTC
resolved
Following continued monitoring after mitigation was applied, we can confirm that the issue has been fully resolved and all affected AI-powered functionality is operating normally. We apologize again for the inconvenience caused.

Updates as published by Miro.

This was part of a wider event: 14 services reported incidents within the hour.

Sonos 16:11 UTC · Sonos Backgrounds - Unable to start playback
Paddle 15:36 UTC · New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard
Elastic Cloud (Public) 14:46 UTC · Missing Metrics in Cloud Console — US East (us-east-1)
University of Warwick 14:29 UTC · Exam timetable errors
ngrok 14:29 UTC · Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.
Duo 14:22 UTC · Elevated Authentication Latency in DUO6