Major incident

Sonos: Apple Music - Adding Account Issues

Affected: Apple Music

Current status of Sonos: Minor issues — live Sonos status

Timeline

1. Sep 27, 2026, 23:56 UTC
   identified
   Apple Music - Adding Account Issue Message: We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to sign in to your Apple Music account on Sonos until it’s resolved.
2. Oct 2, 2026, 15:46 UTC
   identified
   We've identified that this issue only affects the Sonos Android app. As a workaround, please use the Sonos app on an iPhone or iPad to add Apple Music.
3. Oct 22, 2026, 23:02 UTC
   identified
   A fix will be included in an Apple Music release on Tuesday, October 27. Until then, you can get the fix now by installing the Apple Music 7.0.0 Beta from Google Play.

Updates as published by Sonos (original).