Major incident

Sonos: Alexa Voice Control - Add Account - Partial failure

Affected: Alexa Voice Control

Current status of Sonos: Minor issues — live Sonos status

Timeline

1. Sep 15, 2026, 19:26 UTC
   investigating
   We are currently investigating an issue where attempting to add Alexa Voice Control fails.
2. Sep 15, 2026, 20:16 UTC
   identified
   We have identified an issue where users attempting to add Alexa receive a failure message. Workaround: Attempt to add again after a moment.
3. Sep 16, 2026, 19:11 UTC
   resolved
   The incident has been resolved. Thank you for your patience.

Updates as published by Sonos (original).