Major incident

Staffbase: [App/Intranet/Email] [Global] - error loading contents

Current status of Staffbase: Operational — live Staffbase status

Timeline

1. Jul 14, 2026, 14:10 UTC
   investigating
   Some users may encounter an issue where forms, pages, or other content fail to load and instead display the error message "error.unknown.title". Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
2. Jul 14, 2026, 14:54 UTC
   monitoring
   Update: We have deployed a fix for the issue. Functionality has been restored, and we are now monitoring all environments to confirm. We will post a final update once monitoring confirms full stability.
3. Jul 15, 2026, 07:37 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Jul 15, 2026, 08:08 UTC
   resolved
   The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!
5. Jul 27, 2026, 15:26 UTC
   resolved
   **Summary**On July 14, 2026, between 3:50 PM and 4:59 PM \(CEST\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and restored full service functionality. **What Happened**A recent update introduced an authentication configuration issue that caused several platform features, including page loading, notifications, email, analytics, and link tracking, to return errors. Our team identified the issue and resolved it, restoring normal operations across all affected systems. **Impact**Between 3:50 PM and 4:59 PM \(CEST\) on July 14, 2026, customers on the European, Americas, and Asia/Pacific Systems may have experienced errors accessing pages, notifications, email, analytics, and link tracking features. **Future Improvements**We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [[email protected]](mailto:[email protected]).

Updates as published by Staffbase.