OutageDB

Minor incident

Sinch: Sinch Engage - Web Portal - Reporting degradation

Oct 19, 2026, 05:45 UTC
started
10:51 UTC
resolved
5 h 06 min
duration

Affected: Web Portal

Current status of Sinch: Operational — live Sinch status

Timeline

  1. Oct 19, 2026, 05:45 UTC
    investigating
    We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.
  2. Oct 19, 2026, 06:59 UTC
    identified
    The issue has been identified and a fix is being implemented.
  3. Oct 19, 2026, 10:51 UTC
    resolved
    This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC

Updates as published by Sinch (original).

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