Major incident

Seismic Software: Some customers seeing "renew session" error message after logging into tenant

Affected: User Management

Current status of Seismic Software: Operational — live Seismic Software status

Timeline

1. Jul 6, 2026, 02:45 UTC
   investigating
   We are currently investigating this issue.
2. Jul 6, 2026, 02:55 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 6, 2026, 02:57 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 7, 2026, 13:58 UTC
   resolved
   This incident has been resolved.

Updates as published by Seismic Software (original).