Major incident

Seismic Software: Inbound emails for support cases not delivering

Affected: Inbound Customer Support

Current status of Seismic Software: Operational — live Seismic Software status

Timeline

1. Jun 4, 2026, 14:05 UTC
   investigating
   Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.
2. Jun 4, 2026, 14:41 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jun 4, 2026, 14:54 UTC
   monitoring
   Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.
4. Jun 4, 2026, 15:13 UTC
   resolved
   This incident has been resolved.

Updates as published by Seismic Software (original).